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Terms
and Conditions of Hire
Booking.
All bookings
are subject to
availability and must be made by a person over 18 years of age.
Bookings for
all Male or Female groups aged 21 or under years of age will
only be
accepted by special arrangement. Inappropriate or Unreasonable conduct
will
result with the person responsible for such behavior being asked to
leave the
chalet park. No refund will be given for lost time in this event. We
retain the
right to refuse any booking prior to the issue of written confirmation.
Payment.
When we
confirm availability, a
deposit cheque (non refundable) will be required for £50 (or
the Total amount
for short stay & weekend bookings) this needs to be made
payable to Mr
K J
Torrey. Cash
payments can be sent by
Registered or Recorded delivery post, however we will not be held
responsible
for any loss of payment if you choose to use this method.
Once
your deposit is received a
booking confirmation confirming your details and the balance
of your
total holiday cost due. This must be paid at least 4 weeks before your
arrival
date.
However, if
your booking is made less than 4 weeks before your planned arrival
date,
the full holiday amount is required to be paid at the time of booking.
Reminders for payments will not be
issued. If your payment is not received by the due date, we reserve
the
right to re-let the chalet. Please contact us by phone or
email if the
payment is not likely to reach us by this time.
PLEASE NOTE
Ideally we need a Minimum of 1 Weeks notice
to process your booking and
send the "KeyCard" to you in
time. However, should you wish to make
a "Last Minute" booking
or will be arriving at a time the Park Office
may not be open, we can
arrange to either post a key card (or in the case of
out of
hours arrival,
a spare key),
to you by Royal Mail Special delivery. The costs involved by doing this
and/or accepting payment by
Debit or Credit card will
be added to your hiring charge.
Card Payment £ 1.00,
Royalmail Special Delivery - Next Day costs £ 4.95
(before 1pm) & £ 10.85 (before 9am)
if a Saturday delivery is required a charge of £ 2.20 applies in addition to the above prices .
Changes to bookings.
If you need
to change your confirmed
booking and alternative dates are available, an administration fee of
£20 will
be charged to re-book. This charge applies if the change is within 4
weeks of the original
holiday commencement. Alternatively if more than 4 weeks notice is
given and
alternative dates are available, no admin charge will be made.
Cancellation.
If you
wish to cancel the booking
you must inform us immediately in writing. It is recommended that all
holidaymakers obtain their own travel & holiday insurance as no
refunds are
given. As per the above paragraph, if availability exists you'll be
given the
opportunity to move your holiday to other week(s) / days, if the total
holiday
cost of the substitute booking is higher the difference must be paid by
the
hirer within 7 days.
Arriving and Departing
All weekly
bookings run from
Saturday to Saturday (7 nights), unless otherwise agreed. When the
holiday has
been paid in full, you'll be sent details of how to find the chalet
park and a Key-Card.
Very
Important:- It is
ESSENTIAL
you take this Key-Card
with you to the Chalet park, as upon arrival at
the Park Office you will need to exchange this for the chalet keys. For
security reasons the park office operate a very strict policy relating
to the
issue of Keys and that is simply:- No
Key Card
– No Keys.
The keys will
be available between
3pm & 5pm unless other arrangements have been made. Replacement
key
cards will not be provided. On departure day, please vacate the chalet
by 10am
and return the keys to the office.
If you do not
hand the keys back
to office/reception or lose them, you agree to pay the costs incurred
to
replace
the Chalet Locks and duplicate keys.
1 Small Dog can be
accepted in the
chalet by special arrangement, however an additional charge of
£16 is made per
pet per week or short break. We ask that pets are kept off the
furniture &
beds and are not left unattended in the chalet (this is also a Park
Rule). Keep dogs on leads at
all times
in the chalet park and clean up any fouls. There are special disposal
bins
provided around the Park. Dangerous dog breeds are not allowed on the
chalet
park at any time.
Smoking.
For the comfort and health of all
our
guests a No Smoking Policy Applies to the whole chalet.
Bedding
We provide Duvets,
Pillows and Matress Covers. However Bed Linen is Not Provided.
Please bring
your own sheets, pillowcases and duvet covers.
The mattress covers are fitted to protect the beds and
should Not be
removed
unless they require cleaning due to soiling. There is a Launderette on the park with washers
and dryers, tokens are available from the site
office.
The Chalet
– General.
You agree to keep the property
dean and tidy and leave it in a similar condition as you found it upon
your
arrival. You agree to pay for any breakages or damage, caused by you,
members of your
party or pets. This applies to either the contents of, or structure of
the chalet, which
occurred during your holiday.
Circumstances
beyond our control
(Act of god) - Should
the accommodation become unavailable, a full refund will
be given. No compensation, expenses, costs or other sums will be
payable in
such circumstances. We will not accept any liability for alterations to
the
facilities on the park, or failure of local amenities to those
advertised.
If there are
any problems in the
Chalet upon your arrival at, or during your stay please phone
as soon
as
possible on (08712) 880872 or mobile (07974) 746613 and ask to
speak to Kenton.
In the event of an Emergency
there are contact phone numbers displayed in the office window.
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Welcome
to KJAYS Chalet
